A Global Diversified Hospitality Company
Our customer is a multinational diversified hospitality company that manages and franchises a diverse portfolio of hotels and related lodging facilities. They approached Reltio looking for a solution to streamline their global corporate account planning process and improve revenue reporting accuracy. Like many large companies, their B2B customer account data was fragmented across multiple sources due to a series of strategic acquisitions. Without a single, trusted view of customer data they were not able to reliably align corporate accounts to a legal hierarchy and produce global roll-ups of revenue. They turned to Reltio to help them transform their process.
Reltio Cloud delivered an Account 360 solution that featured bi-directional integration with Dun & Bradstreet to link each one of their corporate accounts to a global legal entity hierarchy and provide additional data enrichment. Account 360 automated what was a very manual and costly process and also gave business users a friendly user interface to steward the data, which has led to improved transparency and data accuracy. With a solid customer master in place, Reltio then provided a solution to link reservations to their sales hierarchy to deliver more accurate revenue reporting. Using our Reltio IQ analytics platform, we were able to process 24-months of their reservation history (~200M records) within a 24-hour turn-around. Because of Reltio’s cloud platform and Account 360 solution accelerator we were able to go from design to go-live in 22 weeks. In addition to delivering more accurate and timely information, Reltio Cloud is saving them more than $1M annually in total cost of ownership.