Home | Solutions | Industries | Retail

Reltio Powers Retail

Watch Aberdeen Webinar: Data Strategy to Maximize Retail and CPG Digital Transformation ROI

Woman Serving Customer At The Counter In A Clothing Store Woman Serving Customer At The Counter In A Clothing Store

Reimagine Customer Data for Retail

Retailers are working hard to deliver hyper-personalized connected customer experiences across human and digital interactions—across channels, departments, stores, and brands. MDM in retail industry is becoming a hot topic.

Watch the On-demand Webinar with Annette Franz:
How and Where Data Can Bring Customer Journey Maps to Life

Delivering Connected Customer Experiences
is Difficult without Connected Customer Data

In retail, delivering connected customer experiences across channels is a bigger determinant of market success than just about any other factor. But it’s also difficult. Almost half of the respondents in a recent survey said improving customer experience was extremely challenging. Why?

Your ability to improve the customer experience is directly linked to your customer data. Are siloed customer data or legacy master data management approaches holding you back?

Problem 1

Failing to deliver connected, rewarding omnichannel customer experiences.

You are delivering disjointed and frustrating customer experiences because web, mobile, store and service channels rely on distinct data sets.

Problem 2

Failing to get strong ROI on your marketing investments, degrading profits.

Your offers, outreach and interactions aren’t personalized, so shoppers don’t buy, and your marketing campaigns don’t deliver positive results.

Problem 3

Failing to segment customers effectively, which can increase customer churn and erode revenues.

You want to take advantage of new types of accurate data to better segment customers, but rigid, disjointed systems are holding you back from easily adding this data reference data to your customer profiles.

Problem 4

Failing to comply with privacy laws, data security, and customer communication preferences, leaving the business exposed to fines and eroded loyalty.

You find it difficult to comply with privacy, consent, and communication preferences —leaving your retail business exposed to customer churn, fines and a tainted brand reputation.

Reltio Powers Connected Retail Experiences with Connected Data Platform Profiles

Innovative retail brands trust Reltio for mdm in retail industry. The Reltio cloud-native master data management SaaS platform delivers connected customer data that enables retailers to better understand their customers and gain the insights that fuel connected experiences. Reltio enables your retail business to combine disparate data sources and establish a connected data platform profile including customer loyalty, ID, analytics, actionable insight, customer engagement, relationships, transactions, interactions, preferences, histories, and more.

It is the most robust Next Generation MDM solution for the retail industry that you take control of all the data you need to deliver connected customer experiences. Whether you are a small, medium-size to large enterprise, Reltio Connected Customer Data Platform provides you a single source of truth for data and dynamically supports the changing needs of the business.

Icon
Hyper-personalization

Boost customer acquisition, retention and LTV by creating connected and consistent customer journeys across touchpoints

Icon
Real-time Operations

Accelerate revenue from new business ideas and prevent revenue leakage by reimagining business processes

Icon
Compliance

Simplify compliance with GDPR, CCPA and emerging regulations for customer consent and communication preferences

"It would be impossible to deliver on our personalization at scale initiative with a legacy MDM system. Reltio Connected Customer 360 provides us with a mission-critical customer data foundation. It powers our Customer Data Platform with connected customer data for precise targeting and personalized customer journeys. Our vision is to power all our enterprise systems with not just a global customer ID, but customer profiles enriched with transactions, interactions and relationship information. "

Vice President, Marketing Technology, Retail Industry

Retail Shopping Retail Shopping

Retailers Deliver Connected Experiences with
Connected Data Platform Profiles

Deliver Connected Omnichannel Experiences

Enable teams from across the organization to use connected customer data, so they can deliver

Deliver Connected Omnichannel Experiences

Realize Strong ROI on Your Marketing Investments

Gain the insights your need to optimize marketing strategies and tactics

Realize Strong ROI on Your Marketing Investments

Establish Intelligent Segmentation

Leverage converged data from multiple internal and external data sources

Establish Intelligent Segmentation

Balance Engagement and Consent

With Reltio solutions, your team can maximize personalization while more efficiently adhering to customers’ privacy preferences

Balance Engagement and Consent
Deliver Connected Omnichannel Experiences
Realize Strong ROI on Your Marketing Investments
Establish Intelligent Segmentation
Balance Engagement and Consent

Hyper-personalize Engagement Throughout Your Customer's Journey

How You Benefit

Master data management (MDM) in the retail industry accessed using laptop Master data management (MDM) in the retail industry accessed using laptop

Deliver connected customer experiences

Gain new depths of insights into customers in order to deliver hyper-personalized offerings and experiences, so you can more effectively optimize every interaction.

Maximize customer loyalty

Deliver the convenience, speed and ease customers expect. Provide the personalized, differentiated services that delight customers and strengthen loyalty.

Maximize marketing ROI and profits

Stop wasting money on spray-and-pray tactics. Gain the insights needed to personalize messages and offers. Maximize marketing efficacy, so you can boost revenues while reducing acquisition costs.

Watch the on-demand demo for CPG and Retail: Getting ready for the "New Normal" with Reltio Connected Customer 360

Ready to see it in action?

Get a personalized demo tailored to your
specific interests.

Half Bottom Page Screenshot Half Bottom Page Screenshot