Reltio Powers

High Tech

Connected Customer 360 Profiles Power Connected Customer Experiences, Customer Acquisition & Retention

Improve B2B Customer Experiences with Connected Customer Data

As an executive at a technology company, you recognize that now in the experience economy every customer interaction counts. You are trying to acquire new customers, retain existing customers, renew and expand your deals and increase the life-time value (LTV) of your customers. You need to deliver connected experiences across all touchpoints, including digital and human interactions. Global 2000 technology companies and enterprise SaaS companies rely on Reltio. Count on Reltio Connected Customer 360 to deliver the connected customer data you need serve, protect and retain your customers through good times and bad.

Delivering Connected Customer Experiences
is Difficult without Connected Customer Data

To market to, sell to, serve, and retain customers, your teams need access to a complete view of customer accounts, including large accounts with subsidiaries, and multiple customer contacts, their preferences, including consent and communication preferences. They may need access to the products and services purchased, their most up-to-date contracts, entitlements, tenants, support tickets, and feature requisitions, etc. They may also need a complete view of prospect accounts and contacts, their interests and their preferences, enriched with third party data. 

However, if you’re stuck with disconnected, disjointed and siloed customer data or you're using a legacy master data management (MDM) system, you may feel like you're operating at a snail's pace.  You’re left without the business agility, enterprise scale and insight-ready data you need to deliver connected customer experiences and bring big ideas to life.

Is siloed customer data or a legacy MDM system holding you back?

Problem 1

Failing to deliver connected customer experiences across all touchpoints including digital and human interactions.

Problem 2

Inhibiting your ability to drive hyper-personalization at scale, which reduces the ROI on your marketing investments and degrades your profits.

Problem 3

Failing to have a complete view of complex account hierarchies, contacts and the ability to unlock the value of relationships, which erodes your sales teams’ and channel partners' effectiveness and ability to grow revenue.

Problem 4

Adding complexity, manual and time-consuming effort to the process of complying with regulations and privacy laws such as GDPR and CCPA, which exposes your organization to significant risks and penalties.

Factory

"Reltio delivers a different user experience. Visualization of data is comparable to consumer products like Google and Amazon."

– Associate Director, Manufacturing Industry

Reltio Delivers Connected Customer 360 Profiles
that Power Business Agility and Growth

Chief data officers, chief information officers, marketing and sales leaders at innovative high-tech and enterprise SaaS companies trust Reltio. We deliver the capabilities you need to manage all your customer, product and market data. With Reltio Connected Customer 360, you can effectively manage the data you need, including first-party data from internal applications, enriched with third-party data feeds, omnichannel transactions, interactions and relationships.

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Drive
Hyper-personalization

Deliver hyper-personalized experiences that increase engagement, differentiate your business, cement customer loyalty and maximize revenues. Enrich customer profiles with real-time behavioral, social and IoT data

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Start Fast
Move Faster

Leverage a SaaS deployment so you can get up and running quickly and avoid disruptive upgrades. Quickly and easily add new customer profile attributes and new data sources

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Simplify
Compliance

Get a single source of customer data that enables unified auditing and tracking of data access, and efficient control over communication details and preferences

In the Experience Economy, Every Interaction Counts

Serve, Protect and Retain Customers with
Connected Customer 360 Profiles

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Deliver Connected Customer Experiences
Reltio Connected Customer 360 enables teams from across your organization to use connected customer data, so they can deliver hyper-personalized and connected experiences to customers across channels.

Gain 360 Views of Accounts, Contacts and Complex Relationships
Reltio Connected Customer 360 uses graph technology and analytics to uncover the many-to-many relationships between contacts, accounts, products, locations, distributors and contracts. Establish current, contextual hierarchies of accounts, distributors and partners, so your teams can more effectively navigate complex organizational structures.

Gain Intelligent Segmentation
With Reltio Connected Customer 360, you can do real-time segmentation to identify key contacts to target services most effectively. Leverage algorithms that segment contacts based on profiles, sentiments, preferences and behaviors to power sales and marketing effectiveness.

Balance Personalization and Consent
Reltio Connected Customer 360 enables comprehensive consent management, efficient auditing, and effective tracking of data access, helping you meet regulatory requirements such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

How Reltio Can Help

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  • Deliver hyper-personalized offers and experiences, so you can make every interaction count.
  • Power digital innovation and customer experience initiatives by quickly and easily connecting data, onboarding data sources and updating profile attributes.
  • Sustain profitable growth by harnessing the account and market intelligence
  • Improve customer retention, boost renewals and expansions, and lifetime customer value (LTV)