Connected data powers seamless service operations.
Many millions of organizations around the world rely on Schneider Electric (SE) to power their homes, businesses, and data centers. SE replaced their home-grown master data management (MDM) solution with Reltio Connected Data Platform. As a result, they have increased efficiencies, better served their customers, and identified new revenue opportunities.
Schneider Electric gained these benefits with Reltio.
Increased efficiency and accuracy for service and support teams.
Schneider Electric reduced manual, paper-based processes enabling their client-facing teams to improve data accuracy and resolve open cases faster—to serve more clients better in less time.
With Reltio as the trusted source of customer data, the time to create a new organization in operational systems is reduced by about 50%.
Discovery of several million dollars in potential sales opportunities.
Reconciling data between the CRM and ERP, Schneider Electric identified customers mistakenly designated inactive—those were not considered potential sales targets. By correcting them as active, they added more marketing targets and sales opportunities to their pipeline.
Logistics cost savings of several hundred thousand
Ensuring correct addresses before shipping resulted in customers getting their products faster and lower shipping costs for Schneider Electric by reducing returns and reshipments.
More rapid resolution of customer issues.
Schneider Electric resolved customer issues faster while easing the workload for field service teams. Previous batch processing delays between CRM and legacy MDM disappeared along with related service slowdowns and manual after-the-fact data entry.
“The Reltio platform has enabled us to provide data quality at the source in every connected system—in real time. It supports our business operations, improves customer experience, increases our efficiency, and drives revenue growth.”
Product Director, Customer and Vendor Master Data