“Affiliate” means any entity which directly or indirectly controls, is controlled by, or is under common control with the subject entity.
“Agreement” means these General Terms, the applicable Marketplace Listing, and any amendments to the foregoing executed by authorized representatives of the parties. In the event of a conflict between the terms and conditions of the various components of the Agreement, the following order of precedence will apply: (a) any amendment mutually agreed upon by the parties in writing; (b) these General Terms; and (c) the Marketplace Listing, but only with respect to the services provided under that applicable Marketplace Listing. No provisions of either party’s pre-printed purchase orders, acknowledgements, or click-through terms may modify the Agreement, and such other or additional terms or conditions are void and of no effect.
“Customer Applications” has the meaning specified in Section 7.2 (Customer Applications and Code).
“Customer Data” means all electronic data or information submitted by or on behalf of Customer to the Platform pursuant to the Agreement, as well as modifications to such data as a result of processing on the Platform. For the avoidance of doubt, Customer Data does not include machine learning, know-how, statistics, or artificial intelligence developed by Reltio in and as part of the Platform during its normal operation (“AI”), provided that such AI is completely anonymized and cannot be traced back to Customer Data or to Customer in any manner.
“Data Security Policy” means Reltio’s Data Security Policy posted at www.reltio.com/reltio-data-security-policy, and incorporated herein by reference.
“Documentation” means the technical documentation applicable to the Platform as posted by Reltio at https://docs.reltio.com/ and updated from time to time.
“Including” with or without capitalization means “including without limitation” unless expressly stated otherwise.
“Intellectual Property Rights” means collectively all patent, trade secret, trademark, copyright (including any moral rights or statutory termination rights), and similar rights for the protection of inventions, works of authorship, recordings, mask works, and identification of source or sponsorship for goods or services in commerce.
“Malicious Code” means viruses, worms, Trojan horses and other code, files, scripts, agents, or programs designed for a harmful or malicious purpose.
“Marketplace” means the software marketplace operated by the “GCP Marketplace”, “Google Cloud Launcher”, “Google Cloud Marketplace”, or other Google Cloud Platform online marketplace operated by Google, which allows the procurement or deployment by customers of software or services as each may be updated from time to time, as applicable to this Agreement.
“Overage” has the meaning specified in Section 2.3 (Usage Limitations).
“Platform” means the online, Software-as-a-Service platform made available by Reltio under the Agreement via www.reltio.com as the same may be updated from time-to-time (such updates referred to collectively as “Revisions”).
“Services” means access to the Platform, and any Support Services, or other services provided by or on behalf of Reltio under the Agreement. “Services” hereunder does not include Third-Party Data Feeds, or Third-Party Applications.
“SLA” or “Service Level Agreement” means Reltio’s Service Level Agreement posted at www.reltio.com/sla, incorporated by reference.
“Support Services” means Reltio’s Support Policy posted at www.reltio.com/support, incorporated by reference.
“Third-Party Applications” means third-party software applications or services (such as for Amazon Web Services, Google Cloud Platform and Salesforce) that are provided by entities or individuals other than Reltio and identified as such, and that interoperate with the Platform.
“Third-Party Data Feeds” means data provided by a third party that is licensed directly by Customer from said third party or included as a pre-integrated data feed by Reltio.
“Usage Limitations” include those limitations on Customer’s use of the Platform as stated in Section 2.3 (Usage Limitations) and the Marketplace Listing, including the number of permitted Users.
“Users” means individual natural persons who are employees or contractors of Customer or of Customer’s Affiliates or vendors, authorized by Customer to use the Platform for Customer’s benefit, and who have been supplied user identifications and passwords by Customer (or by Reltio at Customer’s request). User accounts are assigned on an individual “named User” basis and may be re-assigned by Customer from time-to-time but may not be used as concurrent use licenses. For the avoidance of doubt, Customer remains responsible to Reltio for all acts or omissions of all Users in relation to this Agreement.