CX Professionals

November 12, 2020

Digital Transformation for Better Health Outcomes - discussion with Reltio, AWS and Cognizant Thursday, December 3rd, 2020   |   4:00pm GMT Experts in Healthcare and Life Sciences understand the need to harness digital innovation using connected data to deliver improved patient engagement, better health outcomes, and ultimately a better customer experience.... Read More

CX Professionals

October 23, 2020

Digital transformation has been a major initiative across all sectors for several years, but banks, insurance companies and investment management firms have been at its forefront. Indeed, the trend towards greater digitalization of financial services is here to stay. The COVID-19 pandemic has created global economic disruption, but an accelerated... Read More

CX Professionals

October 19, 2020

Learn how CarMax is engaging and personalizing customer experiences to boost the lifetime value Today’s businesses are focused on designing and delivering hyper-personalized and consistent digital experiences (CX) as the key differentiator to attract and retain customers. A great customer experience starts with a customer-centric mindset and designing your data-driven digital... Read More

CX Professionals

October 16, 2020

This white paper is aimed at data and analytics leaders and data management professionals who want to understand how a 360-degree view of customers can best support new digital businesses and how emerging technologies can help. The paper argues that legacy Customer Data Integration (CDI) must be replaced by a... Read More

CX Professionals

October 22, 2020

Financial services are often viewed as undifferentiated. But forward-looking banks, mortgage lenders, asset managers, and mutual fund companies are increasingly adopting customer experience strategies to stand apart from competitors. Learn how Reltio’s Modern Data Management platform has combined modern technologies such as Graph, NoSQL, Big Data-scale Analytics to deliver its... Read More

CX Professionals

October 21, 2020

Is your Insurance organization pursuing the elusive goal of establishing a real-time 360 degree view of your customers? If so, you’re not alone. The Insurance industry has seen a gradual shift pre-Covid19 away from traditional siloed information environment about your customer to a more holistic view of the customer where... Read More

CX Professionals

October 16, 2020

In today’s world, luxury brands must build intimate relationships with consumers, who want personalized services and exclusive products. Brands are moving to direct to consumer (D2C) to provide unique and connected experiences, online and in stores, to stay ahead of their competitors. Watch this on-demand session with L’Oréal to find... Read More

CX Professionals

October 07, 2020

Customers are the lifeline of financial services firms. Those that earn customer trust and loyalty succeed, and those that don’t struggle and fall behind. By connecting customer data across all sources to build a truly unified and accurate view of customers, financial firms distinguish themselves in improving customer satisfaction rates,... Read More

CX Professionals

October 01, 2020

Data privacy and consent regulations such as GDPR and CCPA seek to help organizations respect and comply with customers’ preferences. And yet, you need to drive solid customer experiences so you can thrive in today’s experience economy. So the question is: How do you manage customer data in a way... Read More

CX Professionals

September 23, 2020

Digital transformation and implementing a modern data platform is at the heart of today’s struggle for sustainable competitive advantage, whatever industry you are in.  And the energy sector is no different.  Regulatory and political agendas have also added new business opportunities and additional challenges. If your organization wants to develop... Read More

CX Professionals

August 13, 2020

Creating a better customer experience is a key driver in digital transformation. While multidomain MDM  (master data management) is fundamental to driving your organization's digital transformation, it is essential to keep customer experience (CX) in mind regardless of whether you are dealing with customer master data, supplier master data, location... Read More

CX Professionals

July 31, 2020

As market conditions evolve, Global 2000 companies need to adapt quickly and implement a connected customer 360 program so they can react to changing business needs. They not only need to be close to their customers to serve and retain them, but they also require a data foundation that supports... Read More