The Retail Reopening. Promise and possibility abound.
Delighting your customers by showing that you really know them, and providing exciting, personalized experiences whether they’re shopping digitally or downtown, is always in fashion.
Join CMSwire and Chas Kielt, Program Director for Customer and Content at Reltio, for a conversation with two luxury retail executives about their experiences balancing in-store and on-line commerce. Omer Iqbal, Senior Vice President - Digital Transformation Office at Shiseido Group and Katrina Taylor, Head of User Experience + Product Design at Armoire will explore sustaining the fun of shopping therapy over the past year and how they’ve used data and technology to nurture brand and customer loyalty
Katrina and Omer will discuss:
- Customer Experience (CX) and Digital Experience (DX): what are the differences and synergies? Which drives the other?
- Next-level DX in fashion, beauty, and retail
- Consistent omnichannel experiences
- Designing CX and DX with data
Program Director for Customer and Content, Reltio