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Reltio Launches New Release with Unparalleled AI-powered Features to Enable Superior Customer Experiences and Enhanced Security

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Announcing Reltio Customer 360™ capability to segment based on interactions and behavior, partner integrations, native-multifactor authentication (MFA), and the general availability of Reltio’s AI-fueled Flexible Entity Resolution Networks (FERN)™.

Redwood Shores, CA, October 21, 2024 — Reltio®, the leader in data unification and management, today launched its latest product release featuring capabilities to empower data leaders, by further strengthening its best-of-breed data unification offerings for multidomain MDM and customer 360 profiles. This includes dynamic segmentation using behavioral data and general availability of pre-trained LLM models for out-of-the-box individual and organization data matching.

Today’s demand for improved customer experiences can only be met if companies start with trusted, unified data. With Reltio’s data unification and management capabilities, organizations can achieve a rich understanding of each customer, including its behavioral data, to deliver more personalized and relevant experiences. Reltio mobilizes trusted customer data in milliseconds to improve customer engagement, increase the effectiveness of marketing programs, and drive higher customer acquisition and retention rates, all while keeping data secure.

The most-anticipated updates in this latest product release include the following:

  • Enhanced dynamic segmentation. With this release, Reltio Customer 360 can create and activate customer segments based on interactions, transactions, and behaviors such as purchases, claims, call center interaction, and more. With this, Reltio is enabling dynamic segmentation on the unified trusted customer data, creating high-quality, actionable segments to improve customer experience, retention, and growth.
  • Strengthened enterprise security for core data. In addition to Single Sign On (SSO) and client-credential verification, Reltio now offers native multi-factor authentication (MFA) to enhance security. The self-service Reltio Trust Center also eases compliance reporting.
  • General availability of Reltio’s FERN (Flexible Entity Resolution Networks), an AI-fueled customer-data matching engine built with pre-trained large language models (LLMs). FERN eliminates the hundreds of person-hours other ML-based matching approaches require to define, configure, and iterate match rules because its entity resolution works out of the box—no additional training required. Also, thanks to users, LLMs being trained with vast amounts of text data, users can match customer data using semantic understanding and uncover thousands of matches that previous rule-based matching methods could not find. Designed with privacy in mind, FERN is a secure, private solution where customer data never leaves the Reltio-managed tenant.
  • Expanded integration with other data-governance products to simplify the discovery of trusted data assets and the development of data products for enterprise-wide consumers. The new integration with Microsoft Purview Data Governance along with the recent launch of integration with Collibra’s data catalog make it easier for customers to manage their metadata centrally with no additional effort or costly custom-built integrations and manual data maintenance. Customers can save hundreds of thousands of dollars and months of person-hours by avoiding custom integration projects.

“It takes extensive data stewardship and IT effort to build unique, trusted records. Data teams create, weight, and fine-tune match rules across millions of records and thousands of matching ‘edge cases’, for data points like nicknames, abbreviated addresses, and more,” said Venki Subramanian, Senior Vice President of Product Management at Reltio. “We’ve tapped into the power of AI, specifically Large Language Models (LLMs), to streamline and simplify that process–along with improving accuracy–to further ensure data leaders are fully empowered to provide high-quality data at the speed of business through our AI-driven platform.”

About Reltio

At Reltio, we believe data should accelerate the speed of business and fuel your success. Our AI-powered data unification and management offerings deliver unified, trusted data where and when it’s needed, so that enterprises can be responsive to changing business needs. Reltio Data Cloud™ (formerly “Reltio Connected Data™ Platform”) encompasses our entire ecosystem of solutions, including Reltio Customer 360™,  Multidomain Master Data Management (MDM), and Entity Resolution. Reltio Data Cloud unifies disparate data sources in real-time, creating a single, trusted source of truth.  Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and management capabilities to improve efficiency, manage risk, and drive growth.

“Reltio” is a registered trademark, and “Reltio Customer 360”, “Reltio Data Cloud”, and “Reltio Connected Data Platform” are trademarks of, Reltio, Inc. All Rights Reserved.

Contact: 

Alan Ryan
Allison Worldwide for Reltio
Reltio@allisonworldwide.com

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At Reltio, we believe data should fuel companies’ success, not hold them back. Our first-of-its-kind, cloud-native SaaS platform unifies multi-source, complex data into a single source of trusted information. Agile enough to fit any company’s needs, it can flex at will – for accelerated data value creation, and ongoing effectiveness. It’s also fully compliant and secure, so data can be acted upon with confidence. Our diverse set of customers—from start-ups to large enterprises in more than 140 countries spanning multiple industries—rely on our award-winning platform to fuel their success.