A message to our customers on COVID-19

A note from Reltio CEO and founder, Manish Sood

 

With the coronavirus (COVID-19) affecting communities, families, and people around the world, this is a difficult time for all of us. Our hearts go out to all those who have been affected, directly or indirectly. We want to thank all the healthcare workers who are on the front-lines caring for patients, all the pharmaceutical teams working hard to create a vaccine, and all the people helping others during this time.

I wanted to reach out and update you on how we’re approaching the situation at Reltio.

Our priority remains the health and well-being of our employees, customers, and partners. Our goal is to respond quickly and compassionately. We are taking several precautionary measures to minimize the potential impact of coronavirus to our communities and our business.

  1. Our company was built to operate with a globally distributed workforce.
    All employees have the ability to work remotely and have been encouraged to do so. We are following government regulations and closing offices where required. Many of our employees work remotely every day, so this shift has been relatively smooth.
  2. Our commitment to you, our customers, remains steadfast.
    We have fantastic teams across the company that are here for you. Thank you for continuing to put your trust in us. You are important to us. And we know your customers are important to you. You are supporting strategic initiatives to drive transformation and to better understand and engage with customers across all channels.

We recognize that you are currently making plans to evolve and adapt in this difficult time and that your usage patterns may be changing. Many of you are scaling your use because you’re relying more heavily on digital interactions with customers. Many of you are scaling because your employees, who may be working from home, need access to customer data so they can engage with customers.

You can count on us. We will take active steps to stay ahead and work with you to support any new plans. Please work with your CSM to share any plans you’re putting in place.

We’re working to ensure you have reliable access to Reltio Connected Customer 360. We’re taking steps focused on delivering the highest levels of performance, availability, and security. Our Support team, in partnership with Engineering and Operations, is in place to ensure continuity of coverage.

To support you during this difficult time, we’ve implemented the following:

  • Alerted the Engineering, Operations, Customer Support and Customer Success teams to prepare to manage requests to scale with very short notice.
  • Expanded operational monitoring and support globally to provide coverage outside business hours.
  • Reviewed our infrastructure to ensure it is optimized and set up to scale as you leverage the data to support expanded digital operations.

We’ll get through this difficult time together and look forward to better times ahead.

Please take care of yourselves and each other,

Manish Sood
CEO and founder
Reltio