Mastercard powers global scale with unified, high-volume data.
Mastercard transforms high-volume, siloed customer, merchant, and product data to enhance customer experience and insights, while increasing innovation and productivity.
Disparate merchant and customer data challenges growth.
Massive data scale straining legacy systems.
With 5,000+ transactions per second—up to 1 billion per day—and 250+ million entities, the existing MDM system could not keep up.
Delayed onboarding experiences.
With multiple IDs across systems, there was no unified customer view or onboarding process, frustrating customers.
Complexity exacerbated by M&A activities.
Various duplicate systems (Oracle and Salesforce), led to inconsistent customer and product data hampering operations and revenue potential.
Redundancies leading to inefficient CX and operations.
Different teams developed independent, redundant solutions, harming customer experience and creating inefficient operations.
Why Mastercard chose
our platform.
With large data volumes—and many products, systems, and customer types—Mastercard wanted to increase performance, governance, and efficiency. And create 360 views including transactions and relationships.
Mastercard wanted a robust, high-performing platform to handle their huge transaction volumes.
They needed multidomain matching, cleansing, hierarchy management, data quality dashboards, and enrichment.
Innovations—”check before create” and more—aligned with Mastercard’s operational goals.
Mastercard's solution.
Unified merchant 360 view.
Cleansed data and enriched with third-party data for a unified merchant view.
Integration of acquired companies and their systems.
Connecting disparate backoffice systems including Oracle, Salesforce, and others for trusted, unified 360° views.
Data quality and governance focus.
Implemented data quality metrics and governance practices, identifying priority issues.
API deployment for real-time validation.
Fast-performing APIs enabling validation of addresses and more enhanced Mastercard’s products.
Mastercard benefits with Reltio.
Merchant 360 data.
Enables condensing 50-60 repositories into a centralized merchant management system to improve data quality and increase operational efficiency.
Enriched data.
Integrating with third-party data sources, Mastercard enriches their data for more comprehensive, accurate 360 views.
Enhanced customer insights.
Fosters strategic decision-making with Reltio-enabled dashboards to expedite customer onboarding and product adoption.
Boosted innovation.
Enhanced products such as location-based services with real-time validation and other innovations.
Accelerated stakeholder alignment.
Gained faster buy-in and unified teams with demos of use cases and improved governance.
