Customer Engagement Metrics You Need to Know Now
Successful transition to the new normal after COVID-19 requires companies to “respond in three ways: digital excellence, safe and contactless engagement, and dynamic customer insights.” Enterprises entering economic recovery with a customer data foundation that supports digital transformation have an edge.
Make progress now by watching our webinar, Mastering the Data-Driven Digital Economy. Our featured guest is Sheryl Kingstone, Research Vice President, Customer Experience & Commerce, 451 Research and S&P Global Market Intelligence economist.
More than 350 Billion reasons to set aside just 45 minutes:
- 8 Customer Experience Use Cases in 8 industries
- 17 Components of a 360 customer view
- 6 Steps to a Connected Customer Profile
- 350.5 Billion reasons (dollars) to improve your digital marketing game