CASE STUDIES
Clario unifies clinical trial data—in seconds, not weeks.
Clario’s business is data—but a merger left them with 9 ERPs, siloed customer trial results, and slow reporting. Reltio unified data, fueled supercharged reporting, and put them on a $4.5M YOY savings trajectory.
“We had 9 ERPs, and it took 6 weeks to show revenue by customer, matching them manually. We put a solid hierarchy [in Reltio] and created a dashboard from our 3 remaining ERPs. Now it is instantaneous—you can ask what happened last month, last quarter, even this week. Huge gains there.”
CHAD LINDSEY
VP of Enterprise Systems and Data & Analytics, Clario
~0 seconds
revenue by customer (down from 6 weeks)
$4.5M
YOY savings on tech stack
>140%+
Accuracy boost on rare disease detection
Clario’s post-merger data silos slowed internal/external reporting and transparency.
Fragmented data duplicated systems and processes. Siloed clinical trial data across Clario LOBs limited value to their customers. And finance and customer-facing teams lacked a unified customer hierarchy, losing trust of internal stakeholders.
Clario needed to better unify, cleanse, and govern its data. At the same time, leadership wanted to reduce duplicative systems and tools—and the related costs. They prioritized an enterprise lakehouse foundation on Amazon S3. The aim: a single, reusable data backbone to serve finance, sales, and product teams while improving sponsor reporting across medical imaging, eCOA, cardiac, and respiratory.
With 9 ERPs, 9 data warehouses, 2 CRMs, 5 analytics tools, and 4 legacy MDMs, fragmented data slowed decisions and customer reporting. Revenue by customer took 6 weeks after close to gather and reconcile across ERPs. Sponsors running multiple clinical trial types received inconsistent outputs by Clario LOB—making it hard to see and act on trial performance.
To drive customer value, Clario needed to deliver governed trial data how and when the customers wanted it—regardless of Clario LOB. Fragmented data, spreadsheets, and parallel tools weren’t enough. A modern, connected platform with strong matching, enrichment, and governance would reduce duplication, shorten cycle times, and fuel AI-assisted quality and analytics. Earning the trust of internal and external stakeholders alike.
- Create golden customer, study, and site records across systems—accurate, governed, timely, and ready for AI.
- Accelerate access to revenue insights with real-time data.
- Eliminate duplicative software tools and standardize processes by reducing use of legacy solutions and related costs.
- Empower sponsors with self-service clinical trial data delivered via Snowflake, API, sFTP, and custom reports.
“We went best of breed and wanted a partner aligned to our direction. Reltio nailed it—the functionality, price, and strategy matched.”
CHAD LINDSEY
VP OF ENTERPRISE SYSTEMS AND DATA & ANALYTICS
Clario unlocks real-time, actionable insights and $4.5M savings with Reltio.
Clario chose Reltio to unify customers first, then studies and sites. The API‑first architecture connected ERPs, customer care, CRM, and clinical trial platforms. Automated matching and merging—coupled with enriched, golden records in Reltio and search‑before‑add to prevent new duplication in Salesforce—improved data quality while cleanup continued. This increased finance and commercial team confidence in their data.
An enterprise lakehouse foundation on Amazon S3 fuels analytics and sponsor delivery with unified data. Listening to their customers, they launched a trial data picker so sponsors could select trials and receive data via Snowflake, API, or sFTP. And internal teams can access instantaneous revenue reporting by customer, to the delight of management. They are on track for $4.5M in YoY savings plus efficiency gains—for clinical trials, AI/ML assesses chest scan anomalies, enabling doctors to review 12-14 per hour compared to 1-2 previously.
Why Clario chose Reltio.
Clario needed a trusted data backbone with flexible APIs that would scale across domains and improved governance to stop poor data at the source.
Fast time to value at scale.
With post-merger data silos, Clario needed rapid integrations to Amazon S3, ERPs, CRM, and client platforms—Reltio’s reusable APIs fit the bill.
Unified data and improved governance.
Replacing legacy MDMs and fueling world-class analytics and AI/ML required strong matching and merging, data governance, and enrichment.
Strategy and price.
A cloud-native SaaS with strong emphasis on trusted data for AI, Reltio showed they could future-proof Clario systems—at an affordable price.
Clario's solution using Reltio.
Golden records feed integrated systems.
Clean, unified records feed Salesforce, ERPs, and client platforms—with consistent clinical trial data self-service for Clario customers.
Reduction of duplicates at the source.
Search-before-create enforces governance at the point of entry, and enriched data from many systems flows into Reltio to build comprehensive views.
API integration with critical business and sponsor systems.
By connecting Salesforce, ERP, customer care, and client systems through APIs and a pub-sub model, Reltio enables fast, consistent data delivery to every stakeholder.
Trial data how and when the customer needs it—across LOBs.
With self-service delivery through Snowflake, API, or sFTP, sponsors move from disconnected data to actionable analytics and timely decisions.
Trusted enterprise lakehouse foundation on Amazon S3.
Years of unified, centralized eCOA data now power advanced analytics and AI use cases—boosting accuracy and speeding human-in-the-loop workflows.
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