CASE STUDIES

How Schneider Electric is driving millions in opportunities with Reltio.

Many millions of organizations around the world rely on Schneider Electric (SE) to power their homes, businesses, and data centers. SE replaced their home-grown master data management (MDM) solution with Reltio Connected Data Platform. As a result, they have increased efficiencies, better served their customers, and identified new revenue opportunities.

“We have a very open dialogue with the team at Reltio. We have a very good customer success team. We really feel we are heard and things are continually progressing.”

Loïc Tordo
Product Director, Customer and Vendor Master Data, Schneider Electric

Challenges

Schneider Electric had long been using a home-grown solution as its system of record to support a myriad of sales, marketing, support, and other operations. While the tool was fairly sophisticated and met the company’s needs at the time, it was maintained and updated by just a single person with the in-depth technical knowledge required. Updating, enhancing, and even maintaining the system was becoming unsustainable. Management decided it needed a more supportable, adaptable, and innovative solution.

“The Reltio platform has enabled us to provide data quality at the source in every connected system—in real time. It supports our business operations, improves customer experience, increases our efficiency, and drives revenue growth.”

Loïc Tordo
Product Director, Customer and Vendor Master Data, Schneider Electric

Schneider Electric's solution.

Replaced a legacy MDM developed in house with Reltio Data Cloud.

The company needed to ensure that critical customer attributes and relationships were complete, consistent, and accurate. So they could understand the customer journey and support key business functions across customer care, sales, service, marketing, and more.

Schneider Electric now uses the Reltio Data Cloud as the authoritative source for 5 million organizations and 13 million individuals.

Reltio unifies data across its 20+ systems: global CRM with Salesforce, SAP and Oracle ERP systems, sales quotation systems, marketing lead management, and an ecommerce platform, among others.

Leverages Reltio partner Dun & Bradstreet to enrich organization data.

Having more comprehensive and betterquality data fuels more accurate sales targeting and mining for potential opportunities within their existing customer base.

Schneider Electric gained these
benefits with Reltio.

Increased efficiency and accuracy for service and support teams.

Schneider Electric reduced manual, paper-based processes enabling their client-facing teams to improve data accuracy and resolve open cases faster—to serve more clients better in less time.

With Reltio as the trusted source of customer data, the time to create a new organization in operational systems is reduced by about 50%.

Discovery of several million dollars in potential sales opportunities.

Reconciling data between the CRM and ERP, Schneider Electric identified customers mistakenly designated inactive—those were not considered potential sales targets. By correcting them as active, they added more marketing targets and sales opportunities to their pipeline.

Logistics cost savings of several hundred thousand per year.

Ensuring correct addresses before shipping resulted in customers getting their products faster and lower shipping costs for Schneider Electric by reducing returns and reshipments.

More rapid resolution of customer issues.

Schneider Electric resolved customer issues faster while easing the workload for field service teams. Previous batch processing delays between CRM and legacy MDM disappeared along with related service slowdowns and manual after-the-fact data entry.