Empowering Roche’s Digital Transformation in Patient-Centric Care
Roche is redefining patient engagement through digital transformation — connecting data, insights, and care delivery in real time. By unifying patient, HCP, HCO, and product data into a single source of truth, Roche can better understand patient journeys, accelerate personalized treatment pathways and improve patient outcomes. Together, we’re enabling the future of doing what patients need next.
Transforming patient-centric healthcare at scale.
Reltio’s pursuit of precision medicine depends on creating a unified, trusted view of each patient—connecting core patient, HCP, and therapy data with derived insights from genomics and clinical data.
This unified data foundation supports tailored therapy decisions, accelerates evidence generation, and ensures that all stakeholders—from R&D to field teams—operate on consistent, high-quality information. The result is more precise, coordinated, and patient-centered care.
With Reltio, Roche can:
- Link critical data and outcomes data across research and commercial teams
- Accelerate time-to-insight for new therapies
- Enable data-driven personalization for patient engagement programs
- Ensure compliance across data-sharing workflows and patient privacy standards
Proven Impact:
- 3.6 million pounds annual cost savings by consolidating 67 legacy MDM instances into 3 hubs.
- $0.5 M and 9 months saved by rapidly integrating a new data source.
- $14M+ in annual leakage reclaimed by identifying and fixing data errors
- $100M projected uplift in cross-sell/upsell revenue from unified customer views
Roche’s digital patient platforms are reshaping how patients and HCPs connect—but fragmented engagement data makes it difficult to deliver cohesive, personalized experiences.
Reltio helps unify patient profiles across portals, EHRs, CRM, and service touchpoints. With one trusted view of every patient, Roche can power intelligent engagement, improve adherence, and elevate the patient experience at scale.
With Reltio, Roche can:
- Unify patient engagement data across marketing, CRM, and clinical systems
- Deliver AI-driven insights for targeted patient support and adherence
- Reduce manual reporting across engagement and outcome programs
- Power omnichannel visibility with compliant, connected patient data
Proven Impact:
- 60% increase in first call resolution
- 80,000 service calls avoided through higher accuracy
- 80% drop in new patient/HCP add requests.
Roche’s digital vision extends across diagnostics, pharma, and healthcare ecosystems—but scaling transformation requires consistent, governed, and interoperable data.
Reltio provides the modern data foundation that powers Roche’s transformation at enterprise scale. It connects data across divisions, enables self-service access, and supports the agility needed to innovate confidently.
With Reltio, Roche can:
- Build a connected data fabric for clinical, diagnostic, and operational systems
- Automate data quality and lineage across thousands of sources
- Enable self-service analytics with trusted, compliant data
- Accelerate digital transformation programs globally
Proven Impact:
- IT spends ~80% of time on innovation
- Global MDM rollout cut from 20 to ~5 months
- $4.75M annual infrastructure savings
Powering Roche’s data-driven healthcare ecosystem.
Roche’s digital transformation requires connecting hundreds of systems across R&D, manufacturing, and commercial operations. Manual integrations and inconsistent models slow innovation and create compliance risk.
Reltio simplifies complexity by connecting every source into a single, cloud-native data foundation. API-first design ensures data flows seamlessly and securely—supporting Roche’s evolving ecosystem.
With Reltio, Roche can:
- Integrate structured and unstructured data from global sources in real time
- Deliver data interoperability across diagnostics, pharma, and research
- Reduce system integration time and IT overhead
- Support low-latency data access for digital apps and AI models
Proven Impact:
- $0.5M and 9 months saved adding a single new data source
- 85% decrease in customer setup and order time (from 8 days to <1 day).
- Faster integration without custom endpoints
AI and machine learning are central to Roche’s strategy—but fragmented data often limits the accuracy and transparency of models.
Reltio automatically unifies, enriches, and governs data for AI readiness. Every entity, from patient to molecule, is reconciled and lineage-tracked to ensure consistent, explainable insights.
With Reltio, Roche can:
- Create unified, curated data sets for GenAI and machine learning
- Improve accuracy and explainability of predictive models
- Enable trusted automation across discovery and engagement workflows
- Standardize data quality across global R&D pipelines
Proven Impact:
- 77% improvement in overall data quality across customer records
- 60% reduction in the suspect match pool for cleaner, trusted entities
- 25% faster delivery of new data-driven use cases.
Roche’s global data landscape spans geographies, regulations, and business units. Without centralized governance, compliance, and quality assurance, digital transformation can stall.
Reltio delivers enterprise-scale data governance with automated controls, lineage visibility, and policy enforcement—enabling teams to innovate with confidence.
With Reltio, Roche can:
- Establish enterprise-wide data governance and access policies
- Automate compliance with evolving data privacy regulations (GDPR, HIPAA)
- Audit and monitor data usage in real time
- Scale governance across global divisions without friction
Proven Impact:
- 100% compliance audit readiness
- 2× faster regulatory reporting cycles
- 50% reduction in manual data review processes
See how trusted patient data can power
Roche’s patient initiatives.
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