CASE STUDIES
AvidXchange accelerates supplier payments with trusted data.
AvidXchange unified millions of buyer and supplier records with Reltio, improving data quality and stewardship while launching new payment products and fueling growth.
"We like to call it a one-two punch. First is automation—leveraging Reltio’s algorithms, auto-match rules, and enrichment. First-pass automation alone was a massive value driver. The second punch was transforming daily stewardship operations. Our team was used to legacy tools, and the potential match tech made their work a lot easier."
AMY WHISNANT
DIRECTOR OF PRODUCT MANAGEMENT
$1M+
new revenue unlocked from new supplier matches
>30
manual steps cut from supplier cross-sell process
Enhanced
customer experience, satisfaction, and growth
Siloed, duplicated data and quality issues strained AP automation, limiting growth.
As buyer growth added massive supplier data, AvidXchange needed a unified foundation to launch new payment services and streamline supplier engagement.
AvidXchange connects mid-market buyers with suppliers through AP automation and payment solutions. Rapid growth created a flywheel effect—more buyers brought more suppliers—but it also increased complexity. To extend its network and launch new supplier-facing products, the company needed a trusted foundation of buyer and supplier data.
Inconsistent supplier data from buyer ERPs and data duplication—coupled with massive data volumes— slowed customer data processing and AvidXchange sales cycles. Quick fixes to meet market demand added data gaps and decreased quality. Without reliable data, it couldn’t confidently launch new payment products or deliver on its customer-obsessed culture.
Leadership recognized that unified supplier and buyer data was essential—not optional—for launching new products and improving customer satisfaction. Legacy tools like spreadsheets and homegrown systems couldn’t scale. AvidXchange shifted focus to a cloud-based solution to improve accuracy, trust, and support long-term growth.
- Unify millions of buyer and supplier records into golden profiles
- Eliminate duplication and gaps from ERP and legacy inputs
- Streamline supplier onboarding and stewardship workflows
- Build trusted foundation for new supplier-facing payment products
“We built a unified supplier foundation that powers our network. We quarterbacked a use case of pulling payment dollar amount value attached to masters with potential matches in Reltio, and found over $1 million in potential payment revenue we had previously missed.”
AMY WHISNANT
DIRECTOR OF PRODUCT MANAGEMENT
Unified data foundation fuels supplier product innovation—and new revenues.
The company selected Reltio to accelerate value and avoid the cost and risk of building in-house. The cloud-native, API-first architecture enabled integration across multiple systems, while automated matching and improved data quality strengthened supplier trust. The platform now powers AvidXchange’s customer management platform—for increased automation, improved stewardship, better targeting, and faster product delivery.
Reltio’s scalability and governance gave AvidXchange confidence to manage millions of records daily. By combining automation with empowered stewards, the company reduced duplicate records, improved compliance, and strengthened supplier relationships. The solution laid the groundwork for ongoing enrichment, AI use cases, and a continued drive to world-class stewardship.
Why AvidXchange chose Reltio.
To launch supplier products quickly, it needed a trusted data foundation and rich, flexible APIs—with comprehensive capabilities beyond potential internal builds.
Accelerated time to value.
Wanted a cloud-native, API-first platform that could go live faster than internal builds and plug seamlessly into downstream systems.
Trusted supplier data.
Proven ability to unify millions of supplier records into accurate, trusted profiles—supporting compliance and clean downstream use.
Operational efficiency.
Needed to streamline cumbersome manual processes, speed match resolution, and shift stewards to higher-value, strategic work.
Our solution for AvidXchange to unify supplier data.
Automated matching and enrichment.
Robust algorithms and integration consolidated duplicates and enriched records, reducing manual workload and improving accuracy across millions of records.
Centralized golden records to fuel downstream apps.
Supplier and buyer data stored in one platform, enabling consistent updates, governance, and integration with downstream applications.
Data stewardship transformation.
Potential matches surfaced directly to stewards—making it easier to resolve duplicates and boosting productivity.
Operational process improvements.
Automated discovery and routing of opportunities for supplier products to sales—streamlining a 37-step, spreadsheet-based process.
Comprehensive data for analytics, compliance, and operations.
Unified data fuels proactive analytics, compliance, and other operational processes.
