An American diversified global insurer used spreadsheet-based manual data cleansing to manage their broker data. They had no operational governance for broker data across their 35+ systems feeding the data lake. As a result they were failing to optimize their broker retention and engagement strategy and losing the market share to an ever-growing competitive landscape. They needed to create a holistic view of their brokers for doing better segmentation, and compensation elasticity and retention analysis.
Reltio Cloud for Account 360 helped them create a single view of their brokers (office, firm, captive agents) for effective commission management. Its Self-Learning Graph capability helped them uncover relationships among brokers, distribution channels, products, employers and insured employees to identify top brokers and find upsell and cross-sell opportunities. With Reltio’s modern architecture and agile data model, they could consolidate data from 35+ systems in only 4 weeks!