The insurance industry has been slower than others to embrace digital transformation, but evidence suggests that this has changed over the past two years. According to Gartner, 58% of insurance leaders say the pandemic sparked an increase in digital innovation funding, and this trend could continue through 2025.
Insurance CIOs now have a mandate to build an expansive digital strategy and transform their organizations. In the coming years, insurance companies could achieve new levels of efficiency in addition to a digitally enhanced customer experience. More than likely, insurance companies will also adopt some of the most groundbreaking operational technologies, such as artificial intelligence and machine learning.
This study will explore what high-level trends insurance CIOs are focusing on while building their digital strategies in the next few years. The report will include deposition from technology executives in the insurance industry as well as key suggestions for strategy and technology adoption.