Analyst Report

Forrester - For CIOs: Reset Your Technology Foundation For Customer Engagement

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“Companies establishing their technology priorities for the age of the customer face an uphill battle against legacy systems and outdated technologies. This report outlines the technologies that technology leaders should prioritize to kick-start customer engagement and lay the groundwork for continued growth including: web and mobile interfaces for customer engagement; data and analytics to understand customers; identity management to protect and serve customers; and cloud computing to move to the future of software.” – Forrester

Download the report to learn:

 

  • Why Tech Leaders Have A Business Technology Mandate
  • How to Lay A Technology Foundation For Growth
  • What Technologies Enhance Customer Experience and Insights