Analyst Reports

This report reviews how US consumers experienced holiday shopping in the midst of the 2020 pandemic. This research helps retailers and brand manufacturers plan for the 2021 holiday season, including areas such as marketing, customer service, fulfillment, and security.
Joe Stanhope is a Vice President and Principal Analyst at Forrester. His research focuses on exploring strategies for leveraging cross-channel campaign management, customer data platforms, and other technologies to deliver engaging customer experiences.  Reltio spoke…