45-min Live Webinar | Mastering the Data-Driven Digital Economy
June 11 @ 1:00 pm - 1:45 pm EDT
“If You’re Not Digital, You’re Dead” and Other Truths of the New, New Normal
Economic disruption caused by the COVID-19 pandemic has changed buyer behaviors, needs, and preferences. Experts project that even after the health crisis has been contained and consumer confidence returns, the “social distance economy” will persist.
If emotion is the currency of experience, as 451 Research asserts, how can businesses connect with physically remote customers in meaningful ways? Accelerating digital transformation to understand and deliver personalized experiences to customers has never been more critical.
Reltio “Ask the Expert” Webinar:
Mastering the Data-Driven Digital Economy
Sheryl Kingstone, Research Vice President,
Customer Experience & Commerce, 451 Research
Chas Kielt, Senior Director,
Industry Solutions Marketing and Corporate Communications, Reltio
Thursday, June 11, 2020
1 p.m. - 1:45 p.m. ET
Attendees will learn about:
- Requirements for a true connected customer 360 view
- The top CX uses cases in eight industries, including the Financial Services, Retail, Healthcare, Technology and Communications
- Quantitative financial and operational business value of digital transformation
- Why Digital Transformation demands cloud
“Data remains a core battleground for creating unified customer experiences. Businesses need to capture and unify disparate sources of consumer data, and effectively contextualize and operationalize information to push critical insights across channels and stakeholder groups that shape the customer journey.” Sheryl Kingstone, Research Vice President, Customer Experience & Commerce, 451 Research
Webinar attendees will receive a complimentary 451 Research Business Information Brief. Connected Customer Data Enhances Customer Experience and Presents Opportunity to Differentiate, by analyst Paige Bartley, contains proprietary research and recommendations to stand apart from competitors.