A Top Used Car Retailer
A top used car retailer in the US had siloed islands of technology and data, and duplicate customer records due to legacy Mergers & Acquisitions. As a result they couldn’t deliver a buying process tailored to each customer. They wanted to provide a seamless customer experience across all their physical and online stores.
Reltio Cloud was used to deploy a Consumer 360 solution managing their multi-domain data (such as customers, vehicle stores, accessories) in a holistic manner while integrating real-time predictive analytics with full visibility into all customer interactions. With Reltio’s agile data model and rapid time to value, they consolidated data from 155+ store systems in less than 15 weeks. Their goal of delighting their customers with personalized service is now a reality.