Reltio named one of the top 30 Best Workplaces in Technology 2017 by Fortune magazine. Included in the list with large companies such as Salesforce, Workday, Cisco and Adobe, and ranked higher than smaller companies such as Atlassian and Zendesk.
Forrester’s research shows a strong correlation between higher rates of revenue growth and two factors: a better customer experience and a concerted effort to use data to be insights driven. Coincidence? Hardly. Our research into how customer-obsessed firms do what they do revealed that becoming insights driven was one of four fundamental shifts in operating principles common to successful organizations. This report shows what being insights driven looks like and lays out the fundamental enablers that enterprise architects must put in place to make that journey.
We’re not that far away from the rise of the patient. Patients today expect the same experience as they get from a retailer or a bank. They want to be more involved in their care. They expect all relevant parties like providers, payers and pharma to collaborate and recommend the best treatment options. Changing business models, customer expectations and newer regulations will accelerate the evolution of healthcare. The transition will not be easy, but building a reliable data foundation is the first step towards a patient-centric healthcare system.
Healthcare continues to undergo significant transformations. With the emergence of Integrated Delivery Networks (IDNs), Accountable Care Organizations (ACOs), and Managed Care Organizations (MCOs), the approach to healthcare is significantly evolving. The focus is on the overall well-being of a patient as opposed to one-time treatments. This patient-centric approach requires a complete understanding of patients, including their demographics, behavior, needs, and preferences. The goal is to improve the overall quality of a patient’s life by building long-term relationships. This paradigm shift in care delivery requires pharma, payers, and providers to collaborate more closely than ever before.
Maintaining data reliability is a resource-intensive uphill task for many organizations. Companies often spend too much effort on data reviews and cleanup, but seldom seem to catch up. Most of the time, teams don’t even know what the issues are, how to look for them, and how to solve them. They just know that the data is dirty, and like a sitting on a ticking time bomb, we wait for the disaster to happen.
Offering flexible work schedules requires a bit of trust, but it is worth it. Time is important – perhaps more so today than ever before," he says. "We trust employees to work during the hours that suit them and remove the requirement to commute everyday – an alluring perk in the San Francisco Bay Area.
With requirements such as the General Data Protection Regulation (GDPR) now in effect, companies not only have to ensure that their data is physically housed in the right geographic centers, but that the access complies with the most stringent regulations related to personal access and approvals for use of that data. Many vendors are now taking steps to provide the most secure, validated and agile infrastructure possible.
There’s no doubt that there’s a massive land grab for anything AI, machine learning or deep learning,” Reltio’s Chen notes. A key driver of all the deals has been demand for experts: “Due to the short operating history of most of the startups being acquired, these moves are as much about acquiring the limited number of AI experts on the planet as the value of what each company has produced to date,” says Chen, who predicts even more aggressive M&A activity in the coming year.
As data management technology advances, organizations are discovering new and exciting opportunities for business growth. They’re seeking better ways to manage the huge volumes of data, garner insights and make data-driven decisions. New roles like data scientists and chief data officers (CDO) indicate the importance companies are placing on data management and quality.
"The data on LinkedIn is relatively static", notes Reltio CEO Manish Sood, “since members are the only ones who can make changes to their profiles. But potential customers for that data will want it augmented and updated more frequently.” That won’t happen, he says, unless LinkedIn users believe they still control and have ownership over their information.
Human capital management applications have traditionally been focused on managing HR processes without providing any sort of insights,” agrees Manish Sood, the CEO of Reltio, a cloud-based provider of data driven business applications. By giving managers the ability to view their employee population by traits such as subject-matter expertise, professional certifications and work experience, he says the Microsoft-LinkedIn acquisition will be a watershed in terms of using HR data to strategically shape a workforce.
Today's CMO is part CIO, part CDO and 100% data-driven. Reltio's CMO uses his own selection of tech tools to help his marketing efforts. Chen advised other marketers not to be intimidated at the thought of embracing technology; today’s platforms don’t require a tech background. “It’s not so much knowing how to implement and deploy these days but how to use it,” he said.
Reltio is trusted by some of the largest organizations in the world to manage their data, and to provide their employees with the ability to collaborate on, and access information that drives critical business decisions,” said Manish Sood, Reltio CEO. “By achieving HITRUST CSF Certification, we continue to raise the bar on our data security, ensuring that their most valuable data assets are kept safe and secure